I am not happy with this Burger King. It used to be okay a long time ago when I first went there because I worked at the telemarketing place in that strip mall. Now, it isn't . This is the second time I been to it for a very long time and I want to say this is the most UNCLEAN and UNFRIENDLY Burger King I have ever been into. I am appalled by the service , the counters, the bathrooms. It is disgusting!
Today, I went there with my mother & 8 year old daughter. My mother got really unfriendly service and then waited there almost 5 minutes for a PIE! A PIE PEOPLE!!!! She was standing there while this one guy was doing nothing standing around and the manager was running the drive thru.
On top of it , I order and the card machines that the customer's swipe their own card is out of service so i hand my card to the lady who swipes it , holds it, wipes off her mouth (!!!!), keeps it in her hand, scratches her nose with my card and then hands it back to me!... She was wearing a hat but most of her hair was hanging out and there was a hair on the counter just floating on the register and eventually dropped off in front of me.
I get my drink cup which she put her finger in to hand to me and I asked for another cup... she handed to me properly that time ...
... I go to the drink counter and I am horrified. There is spillage everywhere including the floor. Someone can easily slip. I am bending in such a manner to not get anything on my clothes that it isn't even funny because I am watching other people do that to. Someone walked up there to complain there wasn't any straws and the dude came over and filled it STEPPING over the spillage on the floor. Him and two other people were just standing around. There was ONE car in the parking lot and a handful of people in the resturant. There was NO little cups for the ketchup and upon going up to the counter to tell them of the mess and the little cups that were missing I couldn't get one person's attention!
I am highly upset!
I put the ketchup onto a cup lid and prayed that it wouldn't fall through the little hole.
They never called me that my order was up there , I just happened to notice it sitting on the counter with people grabbing other orders with their hands and coats and clothes swiping my food! AHHHHHHHHH!
I don't know why I was almost put into an anxiety attack, I blame the heat and the ignorance of people that work in such a place that is supposed to be for customer service.
My 8 year old had NO toy in her bag and I had to go up there to get one. When they handed her a toy and we went to the seat it was for INDIANA JONES movie that has been way over with for a very long time now! Maybe they are recycling toys or what not but um.. seriously? a year old or longer toy?
The fries were okay but they were COLD, my chicken fries were to spicy and I couldn't even eat but three of them, my daughter's cheeseburger had cheese that wasn't even melted.
At some point I went into the bathroom to wash my hands and the sink was full of soap and what looked like ketchup ( I just hope it was ketchup!)- I didn't touch it. The paper towels were WET, the floor was dirty and looked like no one cleaned it in months! The toilets I don't even want to mention the toilets. I always had this thing about public toilets and usually put paper on the seat before I sit down and sometimes I just hold it in. These toilets weren't even worth that!... There was left overs in one toilet and some pee on the floor. It smelled worse than an old folk's nursing home and I worked in one before and I can tell you it was MUCH better!
I will NOT go in there for a long time and encourage others NOT to either until they clean up their act! argh!
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